A STUDY ON E-BANKING AT CANARA BANK IN ARIYALUR

Abstract

E-banking means any user with a personal computer and a browser can get connected to his bank’s website to perform any of the virtual banking functions. In internet banking system the bank has a centralized database that is web-enabled. All the services that the bank has permitted on the internet are displayed in menu. Once the branch offices of the bank are interconnected through terrestrial or satellite links, there would be no physical identity for any branch. It would be a borderless entity permitting anytime, anywhere and any how banking. The network which connects the various locations and gives connectivity to the central office within the organization is called intranet. These networks are limited to organizations for which they are set up. SWIFT is alive example of intranet application. E-banking provides enormous benefits to consumers in terms of ease and cost of transaction, either through internet, telephone or other electronic delivery. Electronic finance (E- finance) has become one of the most essential technological changes in the financial industry. E- finance as the provision of financial services and markets using electronic communication and computation. In practice, E- finance includes e-payment, e-trading, and e- banking. E-banking or online banking is powerful “value added” tool to attract the new customers while it helps to eliminate costly paper handling and teller interactions in an increasingly competitive banking environment. Trust factor values high in implementing such kind of services and so higher priority is given to the security infrastructure. KEY WORDS: E-BANKING, CUSTOMER, OPINION, SATISFACTION